Return & Refund Policy

When you can return

Within 7 days of delivery if the product is damaged, defective, wrong, or not as described. Please check the parcel in front of the delivery person where possible.

The product must be unused, with original packaging, tags and invoice.

Non-returnable items

Opened food and grocery items, personal care products with a broken seal, and custom/bulk-manufactured orders — unless they arrive damaged or wrong.

How to request

Open a ticket on the Customer Support page (choose "Return & refund") with your order number and photos, or call +880 1700-000000. We reply within 24 hours.

Refunds

• After we receive and check the returned product, you get a replacement or a refund. Refunds are sent within 10 working days to the original payment method (bKash/Nagad/bank/card). For cash on delivery orders we refund to your bKash, Nagad or bank account.
• If an advance-paid order is cancelled or cannot be delivered, the full amount is refunded within 10 working days.
• If the return is due to our mistake, we pay the return delivery charge.