Terms & Conditions

1. About us

Specific Supply is a product manufacturing, sales and supply business based in Bangladesh. Contact: +880 1700-000000 · support@specificsupply.com.

2. Accounts

You must give correct name, mobile number and address. You are responsible for keeping your password secret and for all activity on your account.

We may suspend accounts used for fraud, fake orders or abuse.

3. Products, prices & stock

• All prices are in Bangladeshi Taka (BDT) and include VAT where applicable. Delivery charge is shown separately at checkout.
• We try to show product photos, descriptions and stock accurately. If a price or stock error happens, we will inform you and you may cancel the order for a full refund.
• Wholesale, reseller and distributor prices apply only to approved business accounts and the stated minimum quantities.

4. Orders & payment

• An order is confirmed after we verify it by phone or SMS. You will receive an order number to track it.
• We accept cash on delivery, bKash, Nagad, bank transfer and card / online payment through approved payment gateways. We never store your card details on our servers.
• Advance-paid orders are delivered within the time limits in our Delivery Policy; if we cannot deliver, the full amount is refunded.

5. Cancellation

You can cancel an order free of charge before it is shipped, from My Account or by calling us.

6. Reseller & business programs

Commissions are paid only on orders that are delivered and not returned. Fake or self-referred orders are not eligible. Program terms may change with notice.

7. Liability & law

Our liability for any order is limited to the amount paid for it. These terms are governed by the laws of Bangladesh, including the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines 2021.